We currently only ship within Taiwan. International shipping will be available until further notice.
Please allow up to 2 business days to processed your order. We make every effort to fulfill orders as quickly as possible.
Orders will be shipped according to the customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.
Refunds + Exchange
We’re happy to offer a return or exchange if there is any damage to an order. For a full refund or exchange, please contact our customer support within 7 days of the damaged product delivery.
Please contact our customer support at email@example.com to arrange a refund or exchange. Our customer support team will get back to you within 24 hours.
Candle Usage Reminders
During first use burn for at least 1-1.5 hours. Afterwards, burn no more than 2 hours at a time and keep wicks trimmed at 0.6 cm.
Keep away from flammable objects and surface.